Sadly, we have taken the difficult decision to close New Lanark’s Mill One Hotel temporarily from Monday 9th November, due to the current Covid situation.
The relentless nature of the pandemic, the associated restrictions in Scotland, the lockdown in England/ Wales and absence of overseas visitors has left hotel occupancy at an unsustainable level.
Therefore we are putting the hotel staff into the furlough scheme to help protect their jobs, until the hotel can reopen. Since returning from lockdown our team have been working extremely hard to provide guests with excellent service and experiences and we can’t wait to do so again.
We are in the process of contacting all guests impacted by this lock down and will update our guests regularly as we work towards reopening the hotel.
We look forward to welcoming all our guests back at New Lanark once conditions improve and would like to thank you all for your understanding during these difficult times.
Our Commitment to your safety and wellbeing
In light of the recent advice from the Government in regards to COVID-19, we have made some changes here at New Lanark World Heritage Site to ensure that we can open certain aspects of our site, while ensuring that our staff and visitors safety is our top priority and focus.
As Government guidelines change our site begins to be able to open certain aspects of our offering our staff begin to return to work. We have put in place mandatory training on our staffs return to work to ensure that all of our staff are complaint with our health and safety procedures and cleanliness standards.
As much as certain aspects of our service will have changed, our main focus remains ensuring everyone has a safe and enjoyable experience and we look forward to giving a warm welcome on your return.
Enhanced cleaning and sanitising protocols in line with government guidelines, using certified products from leading suppliers. Our cleaning processes have been upgraded and rigorous sanitisation procedures continue to be carried out by our teams throughout our site, including public areas, bedrooms and our spaces behind the scenes. You will find hand sanitising stations for use on arrival and at various locations throughout the site.
We have also removed cushions and runners from our restaurant to enable our cleanliness standards to our high standards.
Safe spaces and social distancing with signage designed to safely guide and direct. We have established safe social distancing practices, using the appropriate markers and clear signage to help guide our guests and our teams to move safely. With our many buildings and unique spaces, we have made the best use of areas and outdoor terraces, patios and grounds, so that you will feel comfortably distanced from other guests whilst relaxing and enjoying the surroundings.
Our Mill Café is now open Monday to Friday 11am-4pm, and Saturday and Sunday 11am-5pm.
We are offering a delicious new take-away menu that will be available alongside our new barista style coffee where we are offering a range of alternative milks and syrups so that your coffee can be customised to your personal taste. We have just launched our artisan sourdough pizzas, with home-made tomato sugo, mozzarella and a selection of delicious topping. See our latest menu here!
Our award winning New Lanark Ice Cream and sorbets available from our cafe too.
Coming soon... milkshakes and iced coffees. We will be also launching our new contactless, online ordering and payment for the cafe and ice-cream kiosk.
We are also hosting our Makers Market and browse goods & products from Scotland’s greatest designers, artists and makers. Every Saturday & Sunday from the 11th of July between 11am-5pm.
HOTEL, WATERHOUSES AND MILL ONE RESTAURANT
Our shop is available online at www.newlanarkspinning.com and will be available from within the extended cafe area from 15 July.
Personal health and safety responsibility requirements for our teams and our guests. Our team members, guests and visitors each have a vital role to play in keeping themselves and those around them, healthy. Our teams are receiving ongoing training regarding standards of cleanliness, health and hygiene and are complying with strict protocols including frequent hand washing, and the use of PPE where appropriate. We ask you to be responsible, and not to come to New Lanark if you feel unwell.
Spa and Leisure
Spa and Leisure facilities remain closed in line with Government guidance. These will be kept under constant review and will open again when guidance allows.