• New Lanark Mill Hotel

    New Lanark Mill Hotel

17th March 2020
Andrew Cuthbertson

Our Commitment to your safety and wellbeing


In light of the recent advice from the Government in regards to COVID-19, we have made some changes here at New Lanark World Heritage Site to ensure that we can open certain aspects of our site, while ensuring that our staff and visitors safety is our top priority and focus.

As Government guidelines change our site begins to be able to open certain aspects of our offering our staff begin to return to work. We have put in place mandatory training on our staffs return to work to ensure that all of our staff are complaint with our health and safety procedures and cleanliness standards.

As much as certain aspects of our service will have changed, our main focus remains ensuring everyone has a safe and enjoyable experience and we look forward to giving a warm welcome on your return.


Enhanced Cleaning


Enhanced cleaning and sanitising protocols in line with government guidelines, using certified products from leading suppliers. Our cleaning processes have been upgraded and rigorous sanitisation procedures continue to be carried out by our teams throughout our site, including public areas, bedrooms and our spaces behind the scenes. You will find hand sanitising stations for use on arrival and at various locations throughout the site.
We have also removed cushions and runners from our restaurant to enable our cleanliness standards to our high standards.


Social Distancing


Safe spaces and social distancing with signage designed to safely guide and direct. We have established safe social distancing practices, using the appropriate markers and clear signage to help guide our guests and our teams to move safely. With our many buildings and unique spaces, we have made the best use of areas and outdoor terraces, patios and grounds, so that you will feel comfortably distanced from other guests whilst relaxing and enjoying the surroundings.



Available Facilities




Our Mill CafĂ© is now open Monday to Friday 11am-4pm, and Saturday and Sunday 11am-5pm. 


We are offering a delicious new take-away menu that will be available alongside our new barista style coffee where we are offering a range of alternative milks and syrups so that your coffee can be customised to your personal taste. We have just launched our  artisan sourdough pizzas, with home-made tomato sugo, mozzarella and a selection of delicious topping. See our latest menu here! 


Our award winning New Lanark Ice Cream and sorbets available from our cafe too. 


Coming soon... milkshakes and iced coffees. We will be also launching our new contactless, online ordering and payment for the cafe and ice-cream kiosk. 



We are also hosting our Makers Market and browse goods & products from Scotland’s greatest designers, artists and makers. Every Saturday & Sunday from the 11th of July between 11am-5pm.




As of the 15th of July, subject to Government Guidelines, New Lanark Mill Hotel and our self-catering Waterhouses will also be open. There will be some changes however to ensure that we are Covid-19 secure and complying with Government Guidelines. Customer details will be collected for guest staying and dining in at New Lanark Mill hotel in-line with government guidelines. 



Our shop is available online at www.newlanarkspinning.com  and will be available from within the extended cafe area from 15 July. 


Personal Health


Personal health and safety responsibility requirements for our teams and our guests. Our team members, guests and visitors each have a vital role to play in keeping themselves and those around them, healthy. Our teams are receiving ongoing training regarding standards of cleanliness, health and hygiene and are complying with strict protocols including frequent hand washing, and the use of PPE where appropriate. We ask you to be responsible, and not to come to New Lanark if you feel unwell.



Spa and Leisure


Spa and Leisure facilities remain closed in line with Government guidance. These will be kept under constant review and will open again when guidance allows.


Stay Safe 



Contact New Lanark Mill Hotel

Call Us on +44(0)1555 667 200

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New Lanark Mill Hotel
New Lanark World Heritage Site New Lanark
ML11 9DB

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